At TimePostr LLC, we believe your data belongs to you. We have built our platform on the principles of transparency, security, and fairness. This policy outlines exactly how we handle your information.
1. Information We Collect & Why We only collect the data necessary to provide you with a seamless experience:
Identity: We collect your Name and Email to create your account and manage your credits.
Country: We use this to display accurate pricing and handle local taxes for our "Pay-as-you-go" model.
Account Type: We ask if you are an Individual, Business, or Agency to offer relevant deals (such as bulk credit discounts for agencies).
Phone Number (Optional): Providing this is up to you. We only use it for emergency account recovery or critical security alerts.
2. How We Share Your Information We do not sell, rent, or trade your personal data. We only share information in three strict scenarios:
Social Networks: To publish your posts, we transmit your content and hashed access tokens to the connected platforms (12+ global networks) via official API channels.
Payment Processors: When you buy credits or request a refund, we share your email and country with our secure payment gateways to process the transaction.
Legal Requirements: We may disclose information only if required by law or a valid court order from US authorities.
3. Cookies & Tracking
We value your privacy and aim to keep our data collection to a minimum.
Authentication Cookies Only: We use cookies solely for authentication purposes. These essential cookies help our system recognize you as a logged-in user so you can securely access your dashboard and manage your posts without having to log in repeatedly during a session.
No Third-Party Tracking: We do not use cookies for advertising, profiling, or tracking your behavior across other websites. Your activity on our platform stays on our platform.
Managing Cookies: While you can disable cookies in your browser, please be aware that our authentication process requires them. Disabling cookies will prevent you from logging into your account securely.
4. Security & Token Hashing Your security is our top priority. We utilize advanced hashing algorithms to store your social media access tokens. This means your connections are encrypted and unreadable, even to us or our server providers. We never ask for or store your social media passwords.
5. Account Closure & Refund Process
We have designed a secure exit process that protects your data and your money. Our goal is to ensure transparency while maintaining the highest standards of data privacy.
Initiating Closure: If you decide to leave, you can initiate the "Account Closure" process directly from your dashboard. Once initiated, your account enters a 30-day grace period before permanent deletion.
Refund Eligibility & The 15-Day Rule: Once the closure process begins, a "Request Refund" option will become visible for any remaining unused credits. To receive a refund, you must submit your formal request within the first 15 days of initiating account closure.
Technical Necessity for the Deadline: Because we prioritize your privacy, all your personal data, posting history, and hashed tokens are permanently wiped from our servers exactly after the 30-day period. We require the first 15 days to verify your account history and complete the transaction while your data is still accessible. This action is irreversible once the 30-day cycle ends.
Processing Window: We recommend submitting your request as early as possible (within 1-2 days). This ensures our team can process your refund within our standard 7-10 business days cycle back to your original payment method.
30-Day Grace Period: Your account remains in a "pending deletion" state for 30 days. During this time, if you change your mind, you can log back in at any time to cancel the closure and keep your account active.
Permanent Deletion: After the 30-day period expires, your account and all associated data are permanently wiped. Any refund requests made after the 15th day of closure may be considered void, as we will no longer have the necessary data to verify the claim once the deletion is complete.
Our service is not designed or intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete that information from our servers permanently. If you believe a child has provided us with their data, please contact our support team right away.
7. Contact Us If you have any questions about your data or this policy, please contact our support team.
Email: support@timepostr.com
WhatsApp: +1 (307) 998-1581